Joannusofficialstore Reviews

1.3

/5.0

45 customer reviews

4 %

reviewers recommend

Joannusofficialstore

Joannusofficialstore is rated 1.3 out of 5. The rating reflects how customers evaluate Joannusofficialstore. Reviews of Joannusofficialstore are verified before publication.

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45 Reviews on Joannusofficialstore

by Micheal M.

Sep 18, 2022

Not an honest company

Not an honest company. Put things in my cart, they send an email to surprise just for me, save 25% because I left "something behind". 25% never gets applied. Just a come-on. Going elsewhere for my $100 order.

by Kristina B.

Sep 18, 2022

Charged for whole order, only got 2 items valued at 10% of what was paid.

Been charged for all my order - well over £200. Received a dispatch note which only showed 2 items totalling £13.99. A day later received refund of £9.99 saying one item was out of stock.
Now absolutely nothing on the remaining 14 items worth over £175. It’s been nearly a month.
Any order tracking just shows the original tracking for the first two and says order satisfied. Now half items are out of stock, my money for full order has been deducted and no communication at all. Trying to do a PayPal dispute but their site crashes as soon as you try to enter all the missing stuff from order in.

by Burton409

Sep 17, 2022

Terrible service

Terrible service, staff spend more times giggling with each other than helping customers and the quality of of fabric actually gave me a rash, avoid.

by Liam885

Sep 16, 2022

Watch how they scan a price for you on…

Watch how they scan a price for you on a yard of fabric. Make sure they cancel it out if you don’t purchase or you will be charged for a yard. Pain getting credited back.
Purchased 3 pkgs of button receiving 3 free. One pkg was missing buttons woman said she would discount for the shortage then changed her mind because I was already receiving a discount. Line was getting longer she was the only one ringing so I let it go. Seriously, not such a great discount after all. I feel every time I try to shop here there are issues. Not worth shopping here.

by Thomas Mendoza

Sep 15, 2022

I have been a Joann customer for at…

I have been a Joann customer for at least 25 years. Service and quality have been going downhill. Since the pandemic, there are more empty shelves, misleading advertisements and higher prices. I just came back from the Riverside Plaza store, Riverside, Ca. The sales prices for today were not posted. Good thing I had the weekly sales ad and knew what was on sale. I even shared the info with other customers who didn't have a clue. Most of the staff are new and uninformed. The fabric selections are limited and the prices crazy high. A 30% discount is not motivation to buy a fabric costing $30 a yard that is definitely not worth it. I will have to locate other store options. I might have to bite the bullet and drive 80 miles to the fabric district in downtown Los Angeles

by Samantha Carroll

Sep 08, 2022

DO NOT ORDER FROM THEM ONLINE OR THROUGH THE APP!

They will charge you double your order, because they put a hold on your account for the amount you paid! They left me with $10 in my account because of this and I was unable to pay my bills with the money I had allocated from them. Not to mention customer service is impossible to get in touch with, it will take you a half hour or 45 minutes to reach a person!

by Lucas931

Sep 07, 2022

Unreal

I am done placing orders. They just can't seem to get shipping orders correct. Very disappointed twice

by Gilbert

Sep 07, 2022

If I could give zero stars I would.

I have been searching for the 12x12 Cricut card mat since I heard Cricut came out with one. Ta-duh! Joann's says they have some available. I, of course, love to shop online, tried buying it online, NOPE! Not available for pick or for shipping. So I decided to go to both location in the city NEITHER of the stores had it available. I thought, if I can't get it online or in store, I'll contact customer service and maybe they can help, maybe I can purchase one through them, NOPE! There wasn't anything customer service could do for me. Not even a rain check or a special shipping. Instead, they were nice enough to give me coupons that DO NOT work for Cricut items. I will never shop at Joann's Fabrics again. Lost a customer. How ridiculous is it that they have sale items for items that they don't even have available or carry for customers and won't even honor the price when they do eventually get it in. By the looks of all these ratings and how ridiculously over priced everything is, they probably won't be open for much longer.

by Bobby019

Aug 22, 2022

Liquidation of a store

I was told that a Joann in south Austin was doing a liquidation sale, drove 1 hour and waited for store to open. They then told me no liquidation. Maybe in a few days. Sounds like a scam to get people to that store. I have shopped at that store for 12 years. I drive one hour to go. I have also had other issues there. With not honoring coupons, adds etc. Very disappointed. Something need to be done to bleep customers happy. Don't care about service now.

by Tom811

Aug 22, 2022

Check Out Cashier

Maybe he will have a better attitude the next time I shop. Told me I can't use the military discount and a coupon. Told him that may be true, but last week the clerk used both. He insisted can't be done - were you there? Are you questioning/challenging my truthfulness? Demeanor needs an overhaul.

Joannusofficialstore Q&A

Can I use a coupon if I order fabric from the in store fabric samples?

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I have been reading the reviews from JoAnn customers. There is not one that has given any praise at all to this company. How do you respond to these

I experienced the same thing with the company cancelling my order and not advising me. Did not expect this from a company this size. I do not know how they keep their customers.

by Katie581 - March 30, 2022

This outfit needs a complete overhaul of their standard operating procedures. I just left a review today describing my experience at their store. I don't know how the employees can stand hearing all the complaints from the customers. The corporate office needs to pay attention to the customers' complaints. I can only imagine how their employees on the front lines feel. Even the vibe of the employees at my local store is edgy and defensive. I won't be going back or ordering online from them anymore.

by Tyler797 - September 20, 2020

I feel the exact same way. They cancelled an order I placed online and they never contacted me to tell me the order was canceled. I waited three weeks for an email to come pick up an item. I could have had this item 3 weeks ago from Michaels craft store. JoAnn's sucks!

by Aubree Craig - May 09, 2020

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Oh my I just placed for a Terriaurm kit God I have had a hard time trying to order one I sure hope I get it

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ok this is so wrong in ordered 3 scribble fabric paints on july 15th 2018 and its not hear yet when i order these there was plenty left of them

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whats taking so darn long on my order online for 3 scribble fabric paints i had the correct om my card i put the order in on july 15 th 2018

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